Frequently Asked Questions

PlanIt Eats FAQs

When do you deliver?
We deliver on Mondays between 8am and 8pm. Delivery times vary depending on our delivery driver’s route optimization special arrangements can be made on an individual basis depending on requirements.

Can I pick up the food and not have it delivered?
Yes you can. You can pick up your food at 211 Middle Road Acushnet, MA 02743 between the hours of 9am-12pm and 5pm-7pm. Special arrangements can be made if necessary. You can also pick up your pre-ordered meals in our Dartmouth location at 77 State Rd. on Monday or Tuesday between 11am and 6pm. You can also pick up your pre-ordered meals at out Fall River location at 179 President Ave on Monday and Tuesday between 10am and 7pm.

What is the window for ordering?
Orders must be placed online or called in by Friday at midnight to be eligible for delivery or pick up on the following Monday.

Do I have to be home to receive my delivery?
No, we offer a convenient Cooler Rotation program which allows the customer to not have to be home for delivery.

What is the cooler rotation program?
The Cooler Rotation program is designed to allow busy customers the convenience of not having to be home to receive their delivery. There is a one time fee of $25. A PlanIt Eats cooler will be left on your doorstep with ice packs that guarantee freshness for up to 48 hours. Once you receive the first delivery with your cooler and ice packs every time you will not be home for your delivery the cooler must be left in the designated delivery location with the re­frozen ice packs (that you store in your freezer during the week) in order for us to safely load your delivery into the cooler.

Is there a delivery fee?
Yes, the delivery fee varies by location. To find out the cost of delivery to your area, go to the menu, select some food and at checkout you will see the delivery cost. This can be done as a "test" order, you don't have to actually place the order to see the cost.

Can I customize my order?
Yes, the entire menu is customizable. We can accommodate food allergies and most requests. If you are on a low carb diet for example, we can swap out your brown rice or quinoa for double vegetables.

Do you have gluten free options?
Yes, the entire menu is gluten free.

How much do the meals cost?
Most meals are $10.00 with the exception of our seafood and steak meals which are $11.00 and $12.00

Do you have vegetarian options on your menu?
We currently offer several Vegan meals and we are always working on expanding our vegetarian ­friendly menu!

How long has PlanIT been around?
We started as The Healthy Grille in 2002 and switched to an online platform in 2015, bringing restaurant quality meals to your home or business!

Is the food fresh or frozen?
Our food is always delivered fresh, never frozen.

How long does the food last once delivered?
Depending on your refrigerator habits, whether you open it frequently or not, we recommend eating the seafood, salads, and meals with broccoli within the first 3-­4 days. All other meals last 5­-7 days. Please note any meal can be saved and frozen. For example if your meals are delivered on Monday it would be best for you to pick out the meals you would be planning to eat for say Saturday or Sunday and freeze them ahead of time.

Which meals can be frozen?
Most meals can be frozen. We don’t recommend freezing the salads, seafood meals or sirloin.

What is the best way to heat my meals?
Our recommendation is to reheat in a convection countertop oven, at 400 degrees and check after 5 minutes, additional time may be required. However, the meals come in microwave safe containers, so that is an option if it's more convenient for you. The microwave cooking time may vary, so keep an eye on it to prevent over cooking, we recommend starting with 90 seconds. Another heating option is to transfer the food from it’s original container onto an oven safe plate or dish and heat it either in your oven or toaster oven.

Is there a commitment for ordering?
There is no contract or commitment, order week to week or whenever is convenient for you. However, you can choose to sign up for recurring weekly delivery.

Do I choose my meals or do you choose them for me?
You have the option to pick your meals or choose the chef’s choice (we pick them for you).

Is there a minimum requirement for delivery?
The minimum requirement for delivery is 3 meals or $30 before tax and delivery fees.

How do I get started?
Simply go to the menu and choose at least 3 meals or $30 worth of food, continue to checkout.